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Okay Read MoreMobile keys/Online check in
Welcome to Quality Apartments Melbourne Central
At our hotel, we’ve streamlined your experience by eliminating the need for a front desk. Guests can conveniently use their phones as room keys, making check-in a breeze. Follow these simple and easy steps to access your room effortlessly.
How to check-in and access your room key
3 days prior to arrival look out for an email and SMS with the online check-in details. If you booked through a third-party agent or an online travel agent like booking.com you should receive a message. We recommend booking direct with the hotel to ensure we can contact you with all of the information.
You simply download the Digital Hotel app, check-in and then use your mobile phone as your room key, making the process incredibly easy and hassle-free.
Please download the Digital Hotel mobile app below:
Allow Bluetooth and notifications access when prompted or enable it manually in your settings.
Room Access and Check-In Time:
Check-in time starts from 2 pm and your mobile key will be available in the app once youre room is ready. If your room is ready earlier, it will show in the app. Once ready, simply open the app to find your room number and enjoy the convenience of accessing your accommodation.
Arriving early & need to store luggage?
Guests can simply head to our partner hotel – Urban Apartments – 250 Elizabeth Street and the team will be able to assist you. Urban Apartments is conveniently located only 100m from Quality Apartments Melbourne.
Summary:
Check-In Information:
- 3 days prior to arrival – Look for an email with your online check-in details. If you haven’t received it, you can access simply download the app and complete.
- Once completed, your accommodation charges ( if due) will be billed, and a tax invoice will be sent via email at departure.
- All guests must complete the pre-arrival check-in process.
App Information:
- Download the Digital Hotel mobile app via the app store or android
- Setup an account – ensure the mobile and email used in the app matches the mobile & email used on your reservation. ( if an agent made your booking, ask that they provide the hotel)
- Accept notifications to receive updates.
Day of arrival information
- At 2 pm or before, your room number will be sent to the mobile app or you can simply open the app to display your room number – you can now enter your room.
- Press the ROOM KEY button, wait until it registers your phone, and then it will display “Tap to Door.
- You will also receive a text message with a code that allows access to the main entrance doors after hours.
Note: You will also need to use the mobile key within the lift, following the same process – the lift reader can take a few seconds to register.
Looking to complete pre check-in now?
Need help or have a question?
Use the LIVE chat function on the bottom right of this page.
If you are having an issue, we suggest trying the following:
- Ensure you are logging into the app with the mobile and email that was used when making a booking.
- Ensure Bluetooth is turned on and allowed for the app
- You can always try setting up the Digital Hotel account again if you think you incorrectly set up the email address.
- Close the app by swiping up and reopening it.
- Ensure your phone software is up to date.
- Uninstall the app and reinstall it.
If you can’t use the app, see our staff at the Urban Apartments front desk to arrange a physical key during staffed hours.
Call us on +61 3 9639 0153 if you need any assistance.